Refunds policy overview:

Refunds will be made in the original value of the product provided and by the same means. You may request a refund by emailing us at refunds@changingtimesltd.com.

We consider it very important that you are satisfied with your purchase. If there is a problem, we will do our best to fix it as quickly as possible to your complete satisfaction. Therefore, if you have a query or a problem regarding your purchase we would encourage you to contact Skymouse Productions Customer Services directly, so we can promptly fix the problem or issue a refund.

Web site subscriptions and downloadable video purchases: if you have susbscribed to one of our Members Only websites, or paid for a full-length Downloadable video, and there is a technical problem or fault with our service which we can't fix to your complete satisfaction, then, at your request, we will issue a full refund. This includes problems on our system that prevent you downloading files or enjoying the full scope of the service.

If there is a fault outside our resposnibility - for example, a problem with your computer system or your ISP - we will still do our very best to help fix the problem or advise you how to fix or work around it, and if no solution is available we may still, at our discretion, offer a refund.

DVD and VHS Videos, and other physical goods: Please note that we do not supply or distribute DVD or other physical goods. If you have a problem with a DVD version of one of our productions, please contact the supplier, for example Patches Place, and they will be able to hlep.

We are here to help - and as long as you contact Skymouse Customer Services directly if there is a problem with your purchase we will do our best to fix the problem to your complete satisfaction. This will include giving you a full refund if appropriate.

If you don't contact us, and instead try to reverse the payment by disputing it with your credit card company or bank, it may take longer for you to receive a refund, and your details may be automatically added to a blacklist that is shared by merchants all over the world. Please help us to help you, and contact Skymouse Customer Services directly.